Using an auto-reply is a great way to keep your customers engaged by sharing alternative contacts, opening hours, or any other relevant information. To avoid leaving your audience waiting too long, Viber has the option to enable a custom auto-reply. When using a messaging channel such as Viber for your B2C communication, it’s important to remember that customers expect a prompt response. However, you should always have a fallback option such as SMS in case your customers do not have the Viber app or cannot receive Viber messages. You can do this seamlessly over our Omnichannel API. If your company operates in a country with a high penetration of Viber users, there’s nothing more convenient than sending Viber Business Messages using text, images, buttons, or links. Here are some of the content combinations currently supported by Messente’s Omnichannel API: However, pre-registered message templates are required in certain countries including Ukraine, Belarus, and Russia. This way, all you have to do is implement and start using our Omnichannel API to send Viber (and SMS) messages. As an official partner of Rakuten Viber, Messente manages the approval of your Viber Business Account on your behalf. Viber has very strict policies when it comes to opt-in and message content. Below you can find the file formats supported by Viber:įiles. However, it’s important to make sure all your content is sent in the right format. With Viber you can engage with your customers by sending coupons, custom offers, invoices, booking reminders, and other enticing content which you can always personalise. Once you start sending Viber Business Messages, you’ll surely want to make use of their rich content for promotional purposes.
Always request a demo before sending out your first Viber Business Message.
Pro tip: If the first Viber message you send is accepted, then your brand will have a lower block rate. You can also share additional contact information and your website’s URL, creating a mini home page for your customers. Always set the right name and logo on your Viber business profile. Hence, it’s extremely important to make sure everything looks professional and trustworthy. The first message your company sends offers a very easy way for customers to block your brand. You only get one chance to make a first impression. If you’ve been considering sending Viber Business Messages, check out these six tips which might help you get started on the right track. Currently, there are over 8,500 brands worldwide using Viber Business Messaging to communicate with their customers using rich content such as files, videos, and images. Some of the top markets for Viber include the Philippines, Vietnam, Greece, Bulgaria, Serbia, and Belarus. In 2021, over 500 billion Viber messages were sent. Viber Business Messages is gaining traction around the world.
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